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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN8473768 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Ms H complains that Northern Rock (Asset Management) plc (“NRAM”) has failed to apply payments to her account correctly, resulting in her accounts appearing to be in arrears.Treatment in financial difficulty

The large payment made in 2009 was credited only to one account of the three.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8473768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.