Barclays Bank Plc
Financial Ombudsman decision DRN8460068 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Any payments made after a continuous payment authority has been cancelled are unauthorised payments.Unauthorised transaction
Barclays not only failed to cancel a continuous payment authority, but also gave Mr F incorrect advice when he complained and allowed further payments to go out.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8460068.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.