Bank of Scotland Plc

Financial Ombudsman decision DRN8454797 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr P complains that Bank of Scotland plc gave him incorrect information about the availability of a drawdown facility on his mortgage and unreasonably refused to reinstate the facility.Mortgage administration

Mr P was unhappy with the outcome of his complaint so he came to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8454797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.