Barclays Bank Plc
Financial Ombudsman decision DRN8441583 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
The bank did not respond. As a result, the company exceeded its limit and from then on paid substantial charges for the unauthorised overdraft.Charges and fees
The bank has accepted that the manager gave poor service in 2013. It has apologised and refunded charges in compensation for the inconvenience caused to the company.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8441583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.