Santander UK Plc
Financial Ombudsman decision DRN8439899 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Santander was at fault in setting up the account and transferring the direct debits without authorisationUnauthorised transaction
refund any interest or charges incurred as a result of these eventsCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8439899.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.