Elderbridge Limited
Financial Ombudsman decision DRN8439402 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr and Mrs W complain that Elderbridge Limited unfairly and unreasonably charged them arrears and default fees and additional interest when they weren’t in arrears with their secured loans.Charges and fees
Elderbridge agreed that it hadn’t handled the complaint correctly and paid £25 compensation for the trouble and upset caused by this mistake.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8439402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.