Barclays Bank Plc
Financial Ombudsman decision DRN8432538 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Ms T complains that her accounts with Barclays Bank Plc have been compromised and there are debits on the accounts that are not showing correctly.Unauthorised transaction
Barclays hasn’t dealt with her complaint and because it hasn’t, Ms T was able to refer her complaint here and for this Service to progress it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8432538.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.