Barclays Bank UK PLC

Financial Ombudsman decision DRN8410255 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

refused his application to open a basic current accountAccount closed or refused

Barclays gave him misleading informationComplaint handling

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8410255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.