Bank of Scotland Plc

Financial Ombudsman decision DRN8399083 Upheld

Upheldoutcome, as published by the Ombudsman

£664redress stated in the decision

Tue Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mrs F is unhappy she was charged a penalty fee by Bank of Scotland plc (trading as Halifax) when she moved her ISA to a third party bank.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8399083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.