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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8395706 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The Co-operative Bank Plc asked to see their deposit in a UK bank account before issuing a mortgage offer.Mortgage administration

I agree it’s not of the standard of customer service expected when obtaining a mortgage and The Co-op should have provided clear and accurate information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8395706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.