Barclays Bank Plc
Financial Ombudsman decision DRN8393283 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold, Complaint handling
In the Ombudsman’s words
He pays a monthly fee for the account which offers some benefits in return.Charges and fees
Mr B has complained Barclays Bank Plc (“Barclays”) mis-sold him a Graduate Additions account in 2005.Product mis-sold
I now turn to Mr B’s complaint about the service he’s received from Barclays.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8393283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.