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American Express Services Europe Limited

Financial Ombudsman decision DRN8375978 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

American Express Services Europe Limited suspended, reviewed and then closed his card accounts.Account closed or refused

In April 2018 Mr R tried to use his American Express card but it was declined. It told him his card accounts had been suspendedFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8375978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.