Barclays Bank Plc
Financial Ombudsman decision DRN8353257 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms D complains that Barclays Bank Plc, trading as the Woolwich, is pursuing her for payments she doesn’t owe, because her mortgage was redeemed some years ago.Mortgage administration
Barclays hasn’t upheld her complaints, but has accepted that matters have not been handled as well as they might and that it hasn’t always retained the records that would have allowed Ms D’s questions to be answered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8353257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.