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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN8346403 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
pay Mrs P £150 for the inconvenience she has been causedCharges and fees
Mrs P complains that the Co-operative Bank Plc has been unable to tell her for over a year whether it sent her statements that breach of the Consumer Credit Act 1974Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8346403.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.