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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN8339366 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr K complains that Northern Rock (Asset Management) plc (NRAM) misled him about the sale of one of his properties and the planned sale in relation to another of his properties.Mortgage administration

NRAM accepts that Mr K was given incorrect information in relation to the second property which led him to believe that the property would be returned to him following the repayment agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8339366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.