Bank of Scotland Plc

Financial Ombudsman decision DRN8337258 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

allowed her son to take money out of an account she holds in trust for himUnauthorised transaction

Halifax didn’t think they’d made a mistake but offered to give Mrs C £125 for not letting her know what had happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8337258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.