Bank of Scotland Plc

Financial Ombudsman decision DRN8312114 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Halifax shouldn’t have allowed him to increase the overdraft on his account as he was already struggling with other credit and couldn’t afford to repay the borrowingIrresponsible lending

Mr M then contacted Halifax in February 2015 to let it know he wasn’t working and this was putting pressure on his finances. In March 2015, Halifax said it would put a hold on all fees and chargesCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8312114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.