National Westminster Bank Plc

Financial Ombudsman decision DRN8305297 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc allowed his now deceased partner (Mr K) to steal from their partnership accounts.Unauthorised transaction

The bank transferred the original partnership borrowing to its recoveries department in May 2012, saying that this was because no progress was being made on the sale of the business. In August it began to write to Mr B about missing payments on his own loan.Charges and fees

Finally he says that the claim he has on Mr K’s estate would be much reduced if the bank had acted properly.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8305297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.