PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN8303891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

PayPal decided to stop Miss Z’s account because it considered it to be high riskFunds blocked or frozen

I find that PayPal was not responsible for unreasonable delay in Miss Z getting her money backPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8303891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.