Bank of Scotland Plc

Financial Ombudsman decision DRN8292682 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss B complains that Bank of Scotland plc trading as Halifax (“Halifax”) unfairly refused to let her transfer (“port”) her mortgage to another propertyMortgage administration

I do agree Halifax’s handling of Miss B’s complaint has been poor. The time taken to respond to a relatively straight-forward complaint was unreasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8292682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.