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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN8291874 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr and Mrs F complain that Northern Rock (Asset Management) plc (NRAM) has not treated them fairly during a period of financial hardshipTreatment in financial difficulty
I agree that NRAM should have taken a lot more care to make sure that the court hearing did not go ahead and that it has not communicated in a way that is clear, fair or not misleading.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8291874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.