Bank of Scotland Plc

Financial Ombudsman decision DRN8285559 Upheld

Upheldoutcome, as published by the Ombudsman

£186redress stated in the decision

Mon May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Credit file reporting

In the Ombudsman’s words

Administrative and arrears management feesCharges and fees

Interest charges added to the mortgageInterest and rates

their credit files still refer to their previous mortgage arrearsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8285559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.