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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8270135 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that The Co-operative Bank Plc cancelled his credit card account, and didn’t tell him.Account closed or refused

He also complains that The Co-operative Bank Plc failed to adjust its communications with him, to take account of his disabilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8270135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.