Santander UK Plc
Financial Ombudsman decision DRN8269448 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander then wrote to Mr S on 8 March 2016, giving 60 days’ notice of closure of the accountsAccount closed or refused
Mr S complains about Santander UK Plc’s treatment of his accounts and him. He’s unhappy about his accounts being blockedFunds blocked or frozen
Mr S was originally concerned that he’d not received a response to his original complaint about his accounts being blockedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8269448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.