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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN8266768 Upheld
Upheldoutcome, as published by the Ombudsman
£395redress stated in the decision
Mon Aug 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
compensation for the delay they have experiencedCharges and fees
refund of the interest during the period of the errorInterest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8266768.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.