The Mortgage Business Plc

Financial Ombudsman decision DRN8259653 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs C complain about how The Mortgage Business Plc (“TMB”) has dealt with their mortgage. They say TMB hasn’t dealt fairly with their financial difficultiesTreatment in financial difficulty

Mr and Mrs C also complain that TMB has charged them unfair fees in relation to the mortgage.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8259653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.