Barclays Bank Plc
Financial Ombudsman decision DRN8254409 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
declined their requests to transfer the borrowing on their mortgage current account (MCA) onto their mortgage accountMortgage administration
Barclays’ customer service was poor and that it didn’t deal with their complaint about this properlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8254409.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.