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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8247601 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

he wanted it to refund the interest he had been chargedCharges and fees

Mr S complains that The Co-operative Bank Plc T/A Smile didn’t tell him his account was overdrawn or that interest was being chargedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8247601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.