Barclays Bank Plc
Financial Ombudsman decision DRN8217002 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr T has complained that Barclays Bank Plc (Barclays) sent bailiffs to his property after he had sold it and redeemed his mortgage in full.Mortgage administration
He also complains that Barclays sent correspondence to an incorrect address in error.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8217002.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.