Barclays Bank Plc
Financial Ombudsman decision DRN8210208 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mrs B complains that Barclays Bank PLC didn’t freeze her joint account when she asked it to.Funds blocked or frozen
Barclays accepts that it didn’t reply to Mrs B’s complaint quickly enough and has offered her £100 because of this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8210208.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.