HSBC Bank plc

Financial Ombudsman decision DRN8163577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He’s unhappy about paying a product fee and ERC totalling about £7,000.Charges and fees

Mr J complains that HSBC Bank Plc misled him about the basis on which his mortgage could be ported.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8163577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.