Barclays Bank Plc
Financial Ombudsman decision DRN8153548 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclays Bank PLC is pursuing her for repayment of a loanCharges and fees
She complained to Barclays but was not satisfied with its response so complained to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8153548.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.