Nationwide Building Society

Financial Ombudsman decision DRN8150580 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I have seen a reference to Nationwide charging Mr and Mrs C a fee for converting their mortgage to a repayment basis in 2012.Charges and fees

Mr and Mrs C have complained that Nationwide Building Society incorrectly allocated overpayments of capital to their mortgage in 2011.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8150580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.