Barclays Bank Plc
Financial Ombudsman decision DRN8142018 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr M is unhappy how Barclays Bank PLC dealt with an application to open an account.Account closed or refused
Barclays said it’d originally told Mr M it couldn’t provide him with a US Dollar account. But the information was incorrect. So it apologised for the poor service and inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8142018.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.