National Westminster Bank Plc

Financial Ombudsman decision DRN8141094 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

And she says that it should return the valuation fees she paid.Charges and fees

Ms O complains that National Westminster Bank Plc wrongly declined to give her a mortgage due to errors made by its surveyor.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8141094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.