Clydesdale Bank Plc
Financial Ombudsman decision DRN8136028 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss B complains that Clydesdale Bank Plc didn’t refund transactions she says she didn’t make.Unauthorised transaction
It treated her dispute as a chargeback, which doesn’t really allow for a full consideration of the reasons that Miss B was saying she was due a refund.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8136028.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.