Welcome Loans Limited

Financial Ombudsman decision DRN8133642 Upheld

Upheldoutcome, as published by the Ombudsman

£240redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

I am also satisfied that Welcome Loans had no authority to debit her account again.Unauthorised transaction

Ms C complains that Welcome Loans Limited debited three broking fees of £79.99 from her account, which it has since failed to refund.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8133642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.