Barclays Bank Plc
Financial Ombudsman decision DRN8112086 Upheld
Upheldoutcome, as published by the Ombudsman
£5,041redress stated in the decision
Thu Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs L has complained Barclays Bank PLC, trading as Barclaycard, won’t refund the cost of a holiday membership which she’s never used. She paid for part of this on her Barclaycard and has made a claim under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8112086.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.