HSBC Bank plc

Financial Ombudsman decision DRN8107330 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss S complains that HSBC Bank Plc is holding her responsible for a debt, which she says was created by fraudulent transactions on her account.Unauthorised transaction

Miss S is unhappy that HSBC closed her account and it won’t refund the money.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8107330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.