Barclays Bank Plc
Financial Ombudsman decision DRN8106694 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jul 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs G complains about a number of issues. In particular, she says that Barclays Bank Plc didn’t tell her about the fees and charges it applied to her current account.Charges and fees
Barclays has acknowledged that it could‘ve handled Mrs G’s complaint better.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8106694.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.