Barclays Bank Plc
Financial Ombudsman decision DRN8096883 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr I is complaining about the service he’s received from Barclays Bank Plc around the closure of his account.Account closed or refused
Mr I says he was referred between the branch and the phone to get the information he was asking for which has caused him some inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8096883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.