Barclays Bank Plc
Financial Ombudsman decision DRN8096523 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
Fri Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
When Mr and Mrs H tried to discuss repayment plans with the bank, they were not given help and were wrongly referred to a debt recovery agency.Treatment in financial difficulty
Mr and Mrs H complain that Barclays Bank Plc changed the overdraft facility on their account leading to increased charges being incurred.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8096523.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.