Barclays Bank Plc
Financial Ombudsman decision DRN8092227 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss G complains about errors and poor service by Barclays Bank Plc after she left a property she jointly owned with her former partner which was mortgaged to the bank.Mortgage administration
Barclays’ handling of the matter could have been better.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8092227.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.