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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN8085509 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr and Mrs F complain that additional borrowing they took out on their mortgage with The Co-operative Bank Plc (trading as Platform) was mis-sold to them.Product mis-sold

They’re also unhappy with the way their request for a new mortgage product was handled.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8085509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.