The Mortgage Business Plc

Financial Ombudsman decision DRN8076578 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

He’s also complaining they haven’t given fair consideration to his proposals to clear the arrears on the mortgage.Treatment in financial difficulty

Mr V complains about the way The Mortgage Business Plc (TMB) have administered his mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8076578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.