Mortgage Express
Financial Ombudsman decision DRN8069763 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Sun Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Mortgage Express didn’t adapt its correspondence to explain matters clearly to herMortgage administration
The estate of Mr J complains that Mortgage Express acted unfairly and unreasonably in dealing with his mortgage after his deathBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8069763.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.