Connells Limited
Financial Ombudsman decision DRN8057560 Not upheld
Not upheldoutcome, as published by the Ombudsman
£149redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He said he could not be certain the credit issues were fully disclosed at outset, and in the circumstances he considered Connells’ offer to refund £149 was fair and reasonable.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8057560.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.