Barclays Bank Plc
Financial Ombudsman decision DRN8046746 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Barclays has said that, although it was aware of all of this “due to the time it was taking to deal with the Estate we decided to continue with Court proceedings to repossess the late Mr J's property”Mortgage administration
Barclays continued to write to Mr J at the property address, despite the bank having been told he had diedBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8046746.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.