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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN8038169 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
She also feels she’s been disadvantaged by interest on parts of her mortgage being charged at RBS’s Standard Variable Rate (SVR).Interest and rates
Ms M complains about the way The Royal Bank of Scotland Plc is treating her with regard to the expired part of her interest only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8038169.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.