Barclays Bank Plc
Financial Ombudsman decision DRN8033513 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays accept that it caused two days of delay and didn’t tell Mr and Mrs D at the start that a valuation would be needed.Mortgage administration
Mr and Mrs D complain that Barclays Bank Plc unfairly and unreasonably delayed their remortgage which caused them financial loss.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8033513.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.